Privacy Policy

Protecting your data, confidentially and being GDPR compliant is of utmost importance. This policy sets out clearly how Elise’s Fluffy friends uses and protects any information given when using our services. We will collect information when engaging with you regarding the services you are interested in. This will be collected through a welcome pack, where we will fill out a form together which captures all of the information required to carry out our services correctly, safely and securely.

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Data considered sensitive that we collect is as follows:

• Contact details for yourself, and any emergency contacts. This might include full name and

address, telephone number(s), and email address(es)

• Your pet’s name, vet details and any medical needs.

How we will protect your data:

• All digital files will be password protected with the password updated monthly.

• All physical files will be stored in a secure, locked cabinet.

• Any of your house keys we are in possession of will be stored in a secure key-safe.

Your rights:

• You have the right to access your information at any time, or to request an exact copy of any records or details which I store against you or your pet(s)

• You have the right to ask to be forgotten, and for the deletion of your information if you do not wish it to be held, or believe that it has been recorded incorrectly.

We will never:

• We will never hold any bank or payment details against you.

• We will never use your provided contact or emergency contact information in any way without your prior consent.

• We will never share, sell or rent your information to any third parties for any purposes.

• We will never share any information captured in the welcome pack in any way.

• We will never post any photos or videos online without your prior consent.

• We will never contact you via social media, unless responding to a direct message.

• We will never use your contact details for marketing purposes or business or service updates without your prior consent.

Please be aware that this privacy policy may change or be altered over time. This will always be
updated and visible on our website.